Duty Free

Take advantage of the savings that can be made with our Duty Free Service, if you’re planning an international trip.

Do you like the idea of a memorable holiday destination for your upcoming proposal, or have family overseas you’d like to share this special occasion with? You may simply like to make the most of the tax savings that can be made by timing your purchase with an upcoming overseas trip.

Whatever the reason, it’s a good idea to make the most of our Duty Free service. This is available to our customers that are travelling outside of New Zealand via Wellington and Auckland International Airports, for transactions NZ$6,000 and over.

Your Duty Free purchase may be a single item, or a combined number of items on a single invoice, as long as they are all completed together and combined into one Duty Free collection. For example, it can be a great idea to complete your wedding set alongside an engagement ring to maximise your savings.

We invite our customers to meet with us to review their finished jewellery, to ensure it is absolutely perfect before it is sent to the airport. Alternatively, if you’re not able to meet with us prior to your departure, we can send detailed photos and videos of your finished jewellery before it leaves us.

Please note: Terms and Conditions, handling fees apply.

Additional Information:

  • Duty Free purchases are for personal use only.

  • Jewellery must be collected by the account holder and intended wearer/owner of the jewellery. Purchases may not be collected by another individual on your behalf.

  • Duty Free is available for international departures only.

  • If you are yet to book your flights, please get in touch to discuss timings so we can ensure a timely completion, processing and shipping of your purchase, ahead of your intended travel dates.

  • To start the process, we will send you a digital form to complete with all of the details we require to process your Duty Free purchase. You’ll need your Travel Itinerary and Passport details to complete the form.

  • You’ll receive your ‘Collection Authorization’ document and detailed information to help you with your collection via email, approximately one week prior to your departure, it should be very quick and easy. Duty Free agents are available to assist you once you have cleared customs screening and have entered the Duty Free Zone.